FAQs

1. How long do orders take to arrive?

We ship worldwide from Chiang Mai, Thailand.
- US orders, delivery takes 2 weeks.
- The rest of world orders, delivery takes 3 weeks

2. Does my order have tracking?

All orders have tracking.

3. Do you have this product in other colors/sizes?

If you like a product but would prefer a different color or size, please do not hesitate to send us a message and our sales representative will do his best to satisfy your request.

4. How is your shipping cost calculated?

We are constantly negotiating with our carriers to get the best price we can for our customers.
Our shipping quotation is based on the country of destination and by weight. Standard shipping charges apply for each individual item.

5. Will I be charged duty/taxes to import these goods?

Import duties, taxes, and charges are not included in the item price or shipping cost. These are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs may be prior to completing your order.

However, all the orders we ship are marked as “Gift” when dispatched. If you make a large order there may be some things we can do to help reduce these charges. Please contact us for further information.

6. I want to return my order, what is your closest return address?

If you would like to return your order, please contact us by message and our sales representative will provide you with the address of our closest return center. If you have any kind of problem with your order, please contact us prior to opening a claim. Your satisfaction is our priority, and we will propose a fair and simple solution.

7. Do you offer a better price if the order in bulk?

We do offer special prices for large orders. please send us a message.